PECB ISO-IEC-20000-FOUNDATION TEST ENGINE VERSION - VALID ISO-IEC-20000-FOUNDATION EXAM PAPERS

PECB ISO-IEC-20000-Foundation Test Engine Version - Valid ISO-IEC-20000-Foundation Exam Papers

PECB ISO-IEC-20000-Foundation Test Engine Version - Valid ISO-IEC-20000-Foundation Exam Papers

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
How can an organization determine the effectiveness of the service level management process?

  • A. By reporting on all incidents
  • B. By monitoring service level targets
  • C. By checking contracts with suppliers
  • D. By defining service levels

Answer: B


NEW QUESTION # 35
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

  • A. change of scope
  • B. access to a service
  • C. update to a configuration item
  • D. proposal for a new service

Answer: B


NEW QUESTION # 36
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

  • A. The Registered Certification Body
  • B. Top management
  • C. Any process owner
  • D. A consultancy organization

Answer: B


NEW QUESTION # 37
To which other process is service design and transition most related?

  • A. Continual improvement
  • B. Incident management
  • C. Change management
  • D. Asset management

Answer: C


NEW QUESTION # 38
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

  • A. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
  • B. They don't relate
  • C. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
  • D. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

Answer: D


NEW QUESTION # 39
......

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